Tuesday, October 28, 2014

***E-wallet Answers*** {35}

E-Wallet - Answers:

1. What is E-Wallet?
E-Wallet is a feature exclusively for customers who have registered and established a My Account profile. E-Wallet allows you to store multiple credit card and bank account numbers in a secure environment, and eliminate the need to enter in account information when making your payment. Once you have registered and created E-Wallet profiles, you can make payments faster and with less typing.

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2. How does E-Wallet work?
E-Wallet provides the ability to store multiple credit cards, debit cards and back account information for making faster payments. You can create up to ten separate profiles for both credit and debit cards, and up to ten separate profiles for checking and savings accounts. You can edit and delete these profiles as needed. When making a payment after logging in to My Account, you will save time by having your credit or bank account information filled in automatically.


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3. Who can sign up for E-Wallet?
Anyone can setup an E-Wallet. To create an E-Wallet profile, simply click "E-Wallet" from the My Account Dashboard tab. Then follow the simple process to enter credit card and back account information to complete the set-up.


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4. Why use E-Wallet?
E-Wallet saves you time because you don't have to look for your credit card or bank account information every time you make a payment. The payment information from your Primary account is conveniently pre-filled during the payment process, and you can quickly select another payment account if you have more than one set up.

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5. How do I set-up an E-Wallet profile?
You can set-up an E-Wallet profile by clicking the E-Wallet tab in the My Account Dashboard. Then click on the button to "Add Card" for a credit or debit card, or "Add Account" for a checking or savings account. Next, a simple screen will appear to create any "nickname" you wish, e.g. "My Visa Card" or "Bob's Checking Account", enter the details of the card or account, then click "Add". Your profile will be saved in a secure environment and available when you make your next payment.

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6. Is the information shown in E-Wallet secure?
Yes, E-Wallet can only be accessed with your My Account login and password. Credit card, debit card, bank account information will be masked when displayed. No one will ever see the full account numbers. Official Payments does not share confidential information with anyone other than the card or bank processors. In no event is your credit, debit card or bank account information ever shared with anyone including the entity receiving your payment. Please see our Privacy Policy for more information.

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7. Can I set up a default card or bank account?
With E-Wallet you designate one card and one bank account to be the default, or "primary" that will be pre-filled in the payment information section when making a payment. Although the primary card or bank account will display first, you can change by selecting any of your other E-Wallet card or bank account profiles during the payment process.

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8. Can I change my card or bank account information?
Yes, E-Wallet provides the ability to change your card or bank account information, such as your account number, expiration date, etc. Simply click on the "Edit" link in the row of the card or bank account you wish to change and you will be presented with the ability to modify the profile. When done click the "Confirm" button, check your information and click "Finish". Your E-Wallet profile for that card or bank account will be saved.

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9. Can I delete a card or bank account?
Yes, E-Wallet provides the ability to change your card or bank account profile. Click on the "Delete" link in the row of the card or bank account you wish to remove and you will be presented with a warning that you are about to delete the profile. Click the "Delete" button and then the "Finish" button. Your E-Wallet profile for that card or bank account will be deleted.

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10. What information is stored in E-Wallet?
E-Wallet stores all of the basic information for credit card, debit card and electronic check processing. For credit and debit cards, this includes the card type, account number and expiration date. For electronic check, this includes the account type, bank routing number and checking or savings account number.

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11. Do I need to use E-Wallet to make a payment?
E-Wallet is an optional service provided by Official Payments within My Account. You do not need to create an E-Wallet profile to make a payment.

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12. Can I store more than one credit card or debit card with E-Wallet?
Yes, you can store up to 10 credit/debit card profiles and up to 10 bank account profiles in E-Wallet.

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